TERMS OF SERVICE
Terms of Service revised May 1, 2018.
When you buy a digital product, it will be delivered to you immediately (unless stated otherwise). Technical glitches in product delivery are possible. If you don’t automatically receive access to the product, send us an email at [email protected] so we can send the access details to you manually.
All coaching calls are done via Zoom, Skype, Facetime or a similar videoconference platform. You also may have the option to use phone if you, the client, call us. If you want to use some other method, let us know and we can discuss it.
Calls are conducted between 7am and 10pm US Eastern Standard time, Monday through Friday. Certain days may be closed due to holidays, vacations, or emergencies.
Calls are typically scheduled as needed or at appropriate course/coaching checkpoints. We use calendar software that allows you, the client, to choose your meeting times. We cannot guarantee timeliness of available meeting times and typically require 48 hours to properly prepare for coaching calls.
If you purchase a coaching package, you will obtain credits or a code that allows you to redeem a certain number of coaching calls. These calls are scheduled at your convenience, however note that most appointments purchased as part of a package also come with an expiration date, usually 6, 12 or 18 months from purchase. There are no refunds for unused appointments.
Permission is granted to temporarily download one copy of the free materials (information or software) on our web site for personal, non-commercial transitory viewing only. If materials are sold to you as a product or service, then permission is granted to download one copy of paid materials (information or software) on our web site for personal, non-commercial viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on our web site;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or ‘mirror’ the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Products, services and the materials on our web site are provided ‘as is’. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on our Internet web site or otherwise relating to such materials or on any sites linked to this site.
The information presented in this Website is intended to be for your educational purposes only. We are not presenting you with a business opportunity, distributorship, opportunity to get rich, and we are not making any claims as to income you may earn.
Where income figures are mentioned (if any), those income figures are anecdotal information passed on to us concerning the results achieved by the individual sharing the information. We have performed no independent verification of the statements made by those individuals. Please do not assume that you will make those same income figures.
Success in any endeavor is based on many factors individual to you. We do not know your educational background, your skills, your prior experience, or the time you can and will devote to the endeavor.
There is no guarantee that you will earn any money using any of the ideas presented in our in materials. Examples in our materials are not to be interpreted as a promise or guarantee of earnings. Many factors will be important in determining your actual results and no guarantees are made that you will achieve results similar to ours or anybody else’s. No guarantee is made that you will achieve any result at all from the ideas in our material. You agree that we will not share in your success, nor will we be responsible for your failure or for your actions in any endeavor you may undertake.
At times, we may make specific satisfaction guarantees related to specific products or services. If no guarantee is explicitly specified for a product or service, then no guarantee is granted. Below are examples guarantees we sometimes offer. See your specific product/service purchase for details:
- 60-day money-back guarantee. This is sometimes offered for certain online-based courses that we sell. This is not a guarantee of business results or revenue, but rather a guarantee that you will be satisfied with the course outcome (e.g., a satisfactory marketing strategy document). We usually place requirements on you, the customer, in order for the guarantee to apply. Specifically, that you complete the course content, all related assignments and all live coaching sessions. If, upon, completion of the requirements and proof of doing so, you are still unsatisfied with the course outcome, you can request a refund within 60 days of purchase.
- Coaching packages do not come with any guarantee.
- Workshops do not come with any guarantee.
We reserve the right to cancel and/or refuse service to anyone for any reason, except as prohibited by law (we do not discriminate based on race, age, religion, sexual orientation, etc.). If we exercise this right, you may be entitled to a full or partial refund depending on the circumstances.
Products such as courses where the majority of content is delivered immediately cannot be cancelled by you. It is for this reason that our courses instead often come with a specific satisfaction guarantee as previously mentioned.
You can cancel coaching packages whenever you want. In these cases, we typically provide pro-rated refunds for unused portions of coaching packages. For example, if you purchase a package of 6 coaching calls, but decide to cancel after using only 3 of the calls, we may issue a 50% refund for the unused portion. Used portions of coaching packages are non-refundable. We reserve the right to end a coaching plan at any point for any reason.
If you want to buy a product/service and pay for it in more than one installment, you can’t cancel the remaining payments.
For workshop services, we often require 50% upfront payment with the remaining 50% payment due upon completion of work. This requirement is necessary due to the significant amount of upfront custom work and time required to create a workshop event before it is actually conducted with the client. We also charge the client for any travel expenses required to attend and deliver a workshop event, unless another arrangement is specifically and mutually agreed to by both parties in writing.
Payment for products and services is required either upfront at the time of initial purchase, or in the case of certain services such as workshops, due upon receipt of invoice. We do not offer extended payment terms other than a few select installment plans as indicated during product/service checkout (e.g., for certain online courses). When we invoice you (e.g., for a workshop), we reserve the right to charge a late fee if payment is not received in a timely manner. We also reserve the right to withhold products or services, or portions thereof, if payment is not received in a timely manner.
You get email support as a part of many services we provide. We reply to most emails within 2 business days (except for holidays, planned vacations or emergencies). The amount of email support depends on the agreement we have. If in doubt, ask us to clarify the limits for you.
Technical and Implementation Support
Gurulocity is not a marketing or advertising agency. We specialize in business and marketing strategy and planning. We teach and advise you to create and implement marketing strategies in your business.
We do not purchase or implement any advertising or marketing tactics on your behalf.
We are not technical specialists and do not promise to do any implementation or technical support for you. While we may advise you regarding steps and actions, technical execution and implementation is solely the responsibility of the student/client. You may not hold us liable for any failures you have with implementation. The tactics you choose and the tools/method you use to implement them are your responsibility.
If we recommend a service or product, it’s because we’ve found it to be worth buying. Sometimes we use affiliate links, so we get a commission if you buy something. So, feel free to assume all links are affiliate links, even though that’s not nearly the case. In fact, very few of our links are affiliate links.
If you don’t want us to get a small compensation for doing the research and recommending the best option, just use Google to find all available options, test them yourself, and make a decision based on that.
In no event shall Gurulocity or our suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials or advice on our Internet site or in our products/services, even if we or a Company authorized representative have been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on our web site could include technical, typographical, or photographic errors. Gurulocity does not warrant that any of the materials on our web site are accurate, complete, or current. We may make changes to the materials contained on this web site at any time without notice. We do not, however, make any commitment to update the materials.
We have not reviewed all of the sites linked to our Internet web site and are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked web site is at the User’s own risk.
Terms of Service Modifications